How do I export my negative customer feedback submissions?

Export customer feedback via Dashboard > Reviews > Customer Feedback > Export to CSV To export all submissions collected via the customer feedback form, first go to Dashboard > Reviews > Customer Feedback. Click Export to CSV. You’ll be prompted to save the file to your computer. The final exported CSV will look something like this: The CSV contains […]

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Where can I find my negative customer feedback form submissions?

When a customer indicates that they are unhappy, they’re directed to our customer feedback form to address their concerns privately. If you’re using our default contact form, those submissions are logged in your Reviews tab. To access your contact form submissions go to Dashboard > Reviews > Customer Feedback. There, you’ll see a list of your […]

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