For Agency users, granting a unique API token to a client is easy and can be done either when setting up a new client or added to an existing client’s user account. When adding or editing a user in the Manage > Users area, simply check the Has API access? box to add a token to their account. The user […]
I / my sub-user can’t sign up because the invitation “token is invalid.”
Only the newest invitation link will be valid at any given time Tokens expire after two weeks Re-send the user’s invitation to send them a fresh, valid token If the sub-user is receiving the ‘invalid token’ message when setting up their account, first check that you have not sent them multiple invitations. Only the most […]
I’m a sub-user and I can’t set up my account.
Troubleshoot setting up your user login When your account administrator sends you an email invitation to set up a login, the email contains a unique link. When you click it, you will be prompted to create a password. No pre-determined password is required – this is a password of your choosing (make sure you make a […]
I’m a client user and I’ve lost my password.
Reset your password Please request a password reset from your account administrator. They will be able to send you an email with a link to reset your password.