Our system automatically detects when a user is already logged into Facebook or Google, and highlights those review site links accordingly if they are available. This feature is live on all profiles and currently only available for Facebook and Google links. Please note: This feature may not activate if the visitor is using tracking blockers. […]
Category: Frequently Asked Questions
What happens when a recipient clicks an email’s unsubscribe link?
What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]
What is a shortname?
A shortname is the portion of your landing page URL that appears after the domain name. You create a shortname when you create a new profile. For example, in the URL http://myreviews.com/mybusiness mybusiness is the shortname. Please note that a profile will still have a shortname even if you are hosting it on a dedicated domain or subdomain […]
‘Connect a Location’ didn’t find a Google listing / I don’t have a Google URL.
Running Connect a Location did not add valid Google links to your landing page Your Google URLs box is not showing any valid Google Search or Maps URLs You’re missing a Google Place ID and therefore have no Review Pop-up URL Our Connect a Location feature pulls its Google listing information from Google’s Places API, and uses this information to serve you […]
What languages do you currently support?
Languages apply only to your landing page. The dashboard is currently English-only. You can translate your landing pages and review site instructions to the following languages: English Spanish French German Danish Dutch Polish Italian Portuguese Romanian Not all review sites have translated instructions. Review site instructions without translations will be presented in English. If you would […]
How do I reset my password?
Please contact support if you need to reset your password. We will send you a password reset link via email.
I’m new to HTML. How do I use it to customize my emails or landing page text?
We’re not able to provide assistance with HTML customizations beyond this documentation. But there are many excellent, free resources for learning basic HTML that can do a great job teaching you the basics. We’ve linked to W3Schools’ excellent tutorials below. Be sure to make use of their Try It Yourself feature for each topic. Start Here Basics […]
How should I use the different URLs in the Google URLs box?
In light of continuing changes at Google, we’ve introduced a tool that automatically generates valid Google URLs for a variety of scenarios. Once you’ve connected a location to your account, our software will automatically generate these URLS. To access your unique Google URLs, first ensure you’ve connected your location. Then, click the URLs for this location button in […]
Can I customize the Review First layout?
Edit the text above each field of the ‘Review First’ layout Show/hide the ‘Email’ and ‘Phone Number’ fields and make them required or optional To modify the Review First layout, first ensure that you have activated it in Dashboard > Funnel > Setup. To edit the default layout text and/or fields, go to Dashboard > Funnel […]
What happens when I add duplicate profiles to my landing page?
Using our ‘Connect a Location’ feature, you can upload as many profiles from a single review site as you would like. However, all duplicate profiles uploaded for a given review site will be toggled hidden by default. This configuration is useful for monitoring duplicate profiles on a given review site while only directing attention to your preferred […]