Text message drip campaigns and MMS are not available on legacy plans. Basic text messages are still available. Invite your customers to visit your landing page via text message Collect mobile numbers via our native opt-in form You can quickly engage your customers in the review writing process by guiding them to your landing […]
Where can I view recipient replies to my text (SMS) campaign messages?
Please note: This feature is not available on legacy accounts If you’re using our text message campaigns, it’s possible that the occasional customer may reply to the review request message. We’ve created an inbox for these text replies, on the chance that some may require further action. To view your text inbox, go to […]
Can I deactivate a recipient only after they’ve clicked out to a review site?
Set Deactivate recipients on clickthrough? to Yes Applies to email and text campaign recipients You can deactivate a recipient based on three possible actions: open, click, or clickthrough. Deactivating a recipient on clickthrough means that they must click an outbound link from your landing page in order to be sent to the Inactive recipients list. By default, the deactivation trigger link will be the […]
What are the different placeholders that I can use in my campaign emails and text messages?
We provide a number of custom placeholders that you can use to input custom information specific to your profile or individual recipients. Available placeholders [[first_name]] will display the recipient’s first name as entered when uploaded [[last_name]] will display the recipient’s last name as entered when uploaded [[profile-name]] will display the profile’s names as entered in Business Name in Dashboard > […]
How do I manage add-ons (monitoring, text, email) for multiple profiles?
Go to Manage > Profiles. In the profile list, look at the Add-ons column. Click the corresponding icon for a feature to toggle it on or off for the profile in the corresponding table row. In the Email column, clicking the envelope icon will turn on/off email campaigns for that profile. In the Text column, clicking the phone icon will turn on/off […]
How can I limit how many text messages a profile can send each month?
Edit the monthly text message limit at Dashboard > Invites > Phone/Text after completing setup The default monthly text message limit is 200 The maximum monthly limit is 2000. Beyond that, please get in touch Change only applies to the active profile Note: The text message limit does not impact your billing with us. All text […]
How do I send out a review invite via text message?
Invite your customers to visit your landing page via text message Collect mobile numbers via our native opt-in form You can quickly engage your customers in the review writing process by guiding them to your landing page via a text message with a link to your landing page URL. Note: When using our text message system, […]