What you should know first The legal field poses unique challenges when it comes to getting clients to write online reviews. The sensitive and personal nature of a law firm’s work makes it more difficult to encourage clients to speak out about their experience. It helps to look at generating reviews for your firm as both […]
Category: Best Practices
I’m a medical or dental practice. How can I get started?
Please note: The HIPAA Privacy Rule regulates the use and disclosure of Protected Health Information (PHI) by medical service providers, among others. Like many user-operated online services, our platform gives you the tools for uploading, gathering and publishing information, and such tools can be used in both compliant and non-compliant ways. Healthcare providers should adopt […]
I’m a small brick-and-mortar business. How can I get more and better reviews on third-party sites?
This guide is intended for restaurants, retailers, and similar storefront businesses. It offers some step-by-step instructions for getting your landing page and review campaign up and running. 1) Find your major review site listings across the web. Once you’ve created your account and logged into your dashboard, automatically search and load in links for your business’ existing […]
I want to collect testimonials for my website.
Review monitoring is strongly recommended for testimonial collection. Use the ‘Review First’ layout Add old testimonials manually Use Kiosk Mode at point of sale Add the review stream to your website Continue collecting testimonials with email drip campaigns and a link in your email signature If your campaign goal is to collect testimonials for your […]
How do I get the most out of my landing page?
Have specific campaign goals, e.g. “get more positive reviews on Google+” Use our suite of tools to bring traffic to your landing page Use review monitoring to facilitate a proactive approach to your customer relationships Our software aims to systematize and automate the review marketing and management process as much as possible — within the […]
How can I avoid my drip campaign emails getting caught in spam filters?
Spam filter issues are notoriously complex and difficult to pinpoint. That said, we do periodically test email deliverability and monitor for systemic issues with our messages being flagged as spam (e.g. a black-listed IP sender address or similar) – and will address any that arise. There are many factors that determine whether a message gets flagged, many […]
How do I drive traffic to my landing page?
Use automated email drip campaigns to invite recent customers to visit your landing page Attach an unconditional offer to your landing page to give people an incentive to visit Embed the Review Us button or landing page widget into your website Use our Email Signature Snippet widget Although there are infinite ways to drive traffic […]
Why do I have only 100 active recipient spots at a time?
Why do we limit you to 100 active recipients at a time? By capping the active recipient list, we’re doing two things: Protecting you from spam detection Ensuring a steady trickle of reviews instead of a sudden flood, making your business more trustworthy in the eyes of both review site algorithms and your potential customers. Note […]
I’ve sent out a few messages and haven’t gotten any reviews yet! What’s going on?
Don’t despair! Getting customers to jump through the necessary hoops is always a bit of a “numbers game,” so results may take time and tweaking. However, we can suggest a few things that may improve your results: Note that we reach out to the customer several times, and emails may still be going out. The default campaign […]