Go to Manage > Profiles. In the profile list, look at the Add-ons column. Click the corresponding icon for a feature to toggle it on or off for the profile in the corresponding table row. In the Email column, clicking the envelope icon will turn on/off email campaigns for that profile. In the Text column, clicking the phone icon will turn on/off […]
Category: Your Account
How do I reset my password?
Please contact support if you need to reset your password. We will send you a password reset link via email.
How do I add another business / location / client / landing page to my account?
Click Add a Business at the top of the screen Confirm charges (if applicable) To add another landing page to your account, click Add a Business at the top of the screen. Note that you must have an extra seat available in your account to create a new landing page. Please note: If you have reached […]
How do I update my billing information?
Update your billing information, including credit card and address You can update your billing information at any time. Navigate to My Account and click My Billing Info from the menu on the right side of the screen. On the page that appears, edit your contact or billing information as needed, then click Update to save your changes. If you are […]
Who owns my reviews?
Third-party sites typically retain ownership of review content posted to their sites Reviews submitted directly to your landing page are yours forever Most often, third-party review sites retain the rights to content published about your business on their site. In other words, it’s against their terms of service to re-use the reviews published on their […]
Is your site HIPAA compliant?
The HIPAA Privacy Rule regulates the use and disclosure of Protected Health Information (PHI) by medical service providers, among others. Like many user-operated online services, our platform gives you the tools for uploading, gathering and publishing information, and such tools can be used in both compliant and non-compliant ways. Healthcare providers should adopt practices that […]
How do I delete a profile/business/location/page from my account?
Delete a business landing page from your account in Manage > Profiles If you want to temporarily deactivate a client profile (e.g. if they are late on payment), consider using the suspend profile function instead. Prior to deleting, make sure that you have deactivated all email drip campaign recipients. After logging in, navigate to Manage > Profiles. Locate the […]
How do I add Review Monitoring to my profile?
Turn on Review Monitoring for your business Review Monitoring allows you: To see all of your reviews from across the web in one place To receive near real-time alerts whenever a new review is posted on any of your supported review site listings To stream your latest and greatest reviews to your website or on […]
I’m a sub-user and I can’t set up my account.
Troubleshoot setting up your user login When your account administrator sends you an email invitation to set up a login, the email contains a unique link. When you click it, you will be prompted to create a password. No pre-determined password is required – this is a password of your choosing (make sure you make a […]
I’m a client user and I’ve lost my password.
Reset your password Please request a password reset from your account administrator. They will be able to send you an email with a link to reset your password.