Facebook reviews not showing up? Be sure that you don’t have any privacy restrictions on your Facebook page, such as country or age restrictions. Our system can’t monitor the page if it can’t see it! An easy way to test and see if privacy restrictions are the root of your issue is to open the Facebook page […]
Category: Troubleshooting
‘Connect a Location’ didn’t find a Google listing / I don’t have a Google URL.
Running Connect a Location did not add valid Google links to your landing page Your Google URLs box is not showing any valid Google Search or Maps URLs You’re missing a Google Place ID and therefore have no Review Pop-up URL Our Connect a Location feature pulls its Google listing information from Google’s Places API, and uses this information to serve you […]
How to revert your page from a multi-location funnel to a single-location funnel
For more information, see How do I revert my landing page to a single location?
How can I avoid my drip campaign emails getting caught in spam filters?
Spam filter issues are notoriously complex and difficult to pinpoint. That said, we do periodically test email deliverability and monitor for systemic issues with our messages being flagged as spam (e.g. a black-listed IP sender address or similar) – and will address any that arise. There are many factors that determine whether a message gets flagged, many […]
How do I revert my landing page to a single location?
See also: VIDEO – How to revert your page from a multi-location funnel to a single-location funnel Revert back to a single location landing page after setting up a multi-location funnel. Need to change back to a standard single-location landing page? No problem! First, you must delete all locations under the parent page until there is […]
I’ve made changes to my landing page, but I’m not seeing them in my browser.
If you have made changes (and saved them!), but are not seeing the changes reflecting on your landing page when you open it in your browser, you most likely can resolve the issue by clearing your browser’s cache. You can typically clear the cache from your browser’s Preferences or Settings. In Chrome, you can clear your […]
How do I get rid of the banner on my page that says “Add Social Media Accounts to Display Them Here”?
This banner appears across the top of your landing page when the Prompt Visitors to Connect? box (under Dashboard > Funnel > Links > Beyond Reviews) has been activated, but no social media accounts have been provided. You can either add a social media account in the appropriate field below the checked box to display its link […]
I / my sub-user can’t sign up because the invitation “token is invalid.”
Only the newest invitation link will be valid at any given time Tokens expire after two weeks Re-send the user’s invitation to send them a fresh, valid token If the sub-user is receiving the ‘invalid token’ message when setting up their account, first check that you have not sent them multiple invitations. Only the most […]
Why are my old reviews showing up as new?
Some review sites filter reviews from certain users Reviews leave the filter as those users become more active or trustworthy There are several reasons why an old review may show up as new in our alerts. With Yelp, this happens frequently. Why? Yelp aggressively filters (i.e. hides) reviews from new and inactive users but […]
I’m a sub-user and I can’t set up my account.
Troubleshoot setting up your user login When your account administrator sends you an email invitation to set up a login, the email contains a unique link. When you click it, you will be prompted to create a password. No pre-determined password is required – this is a password of your choosing (make sure you make a […]