I / my sub-user can’t sign up because the invitation “token is invalid.”

  • Only the newest invitation link will be valid at any given time
  • Tokens expire after two weeks
  • Re-send the user’s invitation to send them a fresh, valid token

If the sub-user is receiving the ‘invalid token’ message when setting up their account, first check that you have not sent them multiple invitations. Only the most recent invitation’s token is valid at any given time. If it has been two weeks since the invitation was sent, the token has expired and a new invitation must be sent out.

To re-send an invitation, go to Dashboard > Manage > Users and click the envelope (resend invitation button) icon next to the sub-user’s name.