Welcome aboard! This guide will help you quickly add your first Business Profile and connect 3rd party review sites to your business profile to start getting more and better reviews for your business. In This Article Adding a Business Copy Setup from Another Profile Add Review Site Listings Adding a Business: The first time you log […]
Category: Getting Started
Getting Started with Email Drip campaigns
Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. In This Article: Customize/setup your Campaign Uploading Recipients with a CSV / XLSX file Activating your Recipients Customize/set up your campaign […]
Getting Started with Review Monitoring
The “Reviews” feature allows you to see review activity across all of your review site links. From here you can setup email alerts whenever new reviews are posted, filter which reviews will stream on your website and review funnel landing page, and share positive reviews to your social media profiles. In This Article: All Reviews Manually Add […]
Getting started with a multi-location business
When your business is established in a variety of locations with a unique listing for each, generating reviews through a single landing page may not provide you with the data you need. You the ability to generate, monitor, market, and report on the reviews for each individual location through what is known as a Mutli-Location […]
How do I send out a review invite via text message (MMS, Campaigns)?
Text message drip campaigns and MMS are not available on legacy plans. Basic text messages are still available. Invite your customers to visit your landing page via text message Collect mobile numbers via our native opt-in form You can quickly engage your customers in the review writing process by guiding them to your landing […]
Can I automatically direct a reviewer to a site where they’re already logged in?
Note: This feature is currently only available for Facebook and Google links. This feature may not activate if the reviewer has tracking blockers enabled in their browser. We will always automatically notify a reviewer when they are already logged into Facebook or Google if those links are present on your landing page. But if you’d […]
How do I bulk upload multiple single-location client businesses to my account?
Adding multiple single-location client profiles at once is easy. Just follow the instructions below. Before Uploading 1) First, ensure that your account’s profile limit can accommodate the number of locations that you are trying to upload. Failure to do so will result in a failed upload. 2) Next, create a CSV or XLSX by following […]
What is a shortname?
A shortname is the portion of your landing page URL that appears after the domain name. You create a shortname when you create a new profile. For example, in the URL http://myreviews.com/mybusiness mybusiness is the shortname. Please note that a profile will still have a shortname even if you are hosting it on a dedicated domain or subdomain […]
Where can I find my negative customer feedback form submissions?
When a customer indicates that they are unhappy, they’re directed to our customer feedback form to address their concerns privately. If you’re using our default contact form, those submissions are logged in your Reviews tab. To access your contact form submissions go to Dashboard > Reviews > Customer Feedback. There, you’ll see a list of your […]
Can I add multiple review site links at once?
Use the multi-link feature to upload multiple review site links at once Review sites will be automatically identified and labeled Custom links will load in blank – don’t forget to add text or logo Use the multi-link button to quickly bulk-upload review site URLs for a location. To get started, navigate to Dashboard > Funnel > […]