Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. In This Article: Customize/setup your Campaign Uploading Recipients with a CSV / XLSX file Activating your Recipients Customize/set up your campaign […]
Category: Automated Email Campaigns
My email campaign recipient wants to be unsubscribed / resubscribed. How can I do this?
Note: This feature is only available for email campaigns While campaign recipients always have the option to unsubscribe themselves via the industry-standard unsubscribe link that appears at the bottom of every campaign email, many users anticipate occasions where they may need to unsubscribe recipients themselves. This can be done quickly and easily in Dashboard > […]
Can I re-activate inactive recipients when they’re added via the opt-in form?
Activate this option in Dashboard > Invites > Invite & Opt-in Forms > Opt-in Form > Advanced When activated, any recipients already on the inactive list will move to active when a matching email address or phone number is added via the Opt-in form. Toggled off by default Because the opt-in form is designed for your end customer to […]
Can I deactivate a recipient only after they’ve clicked out to a review site?
Set Deactivate recipients on clickthrough? to Yes Applies to email and text campaign recipients You can deactivate a recipient based on three possible actions: open, click, or clickthrough. Deactivating a recipient on clickthrough means that they must click an outbound link from your landing page in order to be sent to the Inactive recipients list. By default, the deactivation trigger link will be the […]
What happens when a recipient clicks an email’s unsubscribe link?
What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]
What are the different placeholders that I can use in my campaign emails and text messages?
We provide a number of custom placeholders that you can use to input custom information specific to your profile or individual recipients. Available placeholders [[first_name]] will display the recipient’s first name as entered when uploaded [[last_name]] will display the recipient’s last name as entered when uploaded [[profile-name]] will display the profile’s names as entered in Business Name in Dashboard > […]
How do I manage add-ons (monitoring, text, email) for multiple profiles?
Go to Manage > Profiles. In the profile list, look at the Add-ons column. Click the corresponding icon for a feature to toggle it on or off for the profile in the corresponding table row. In the Email column, clicking the envelope icon will turn on/off email campaigns for that profile. In the Text column, clicking the phone icon will turn on/off […]
How do I add a custom unsubscribe link or footer to my campaign emails?
Create a new custom message from scratch Make sure to use our [[unsubscribe]] placeholder. We recommend retaining the [[profile_address]] placeholder. Custom unsubscribe links can only be applied to custom email templates – so you’ll want to have created your custom email template before following the instructions below. Once you’ve created the rest of your email […]
How do I bulk-edit my drip campaign emails for all of my business locations?
These instructions are for multi-location businesses only. Prerequisites: Setup the email drip campaign on the parent profile of your multi-location business Navigate to the top-level, parent profile of your multi-location business. and make your desired edits to the email campaign content. Once you have finished customizing your campaign sequence and content, click the Copy Campaign to Sub-profiles […]
How do I change the sender email address on my automated email campaign?
Please note: using a custom “from email” may negatively affect the deliverability of your campaign emails (i.e. cause them to bounce). As such, we do not consider it a best practice to use this feature. To avoid this problem, leave the field unchanged, which will use the default email address. Do not use a free […]