Article Categories
Setting Up Your Review Funnel Landing Page
- Getting Started Guide – Adding a Business
- Can I automatically direct a reviewer to a site where they’re already logged in?
- How do I bulk upload multiple single-location client businesses to my account?
- Can I add the customer feedback form as a review site link?
- How do I bulk edit landing page content for my multi-location business?
Automated Email Campaigns
- Getting Started with Email Drip campaigns
- My email campaign recipient wants to be unsubscribed / resubscribed. How can I do this?
- Can I re-activate inactive recipients when they’re added via the opt-in form?
- Can I deactivate a recipient only after they’ve clicked out to a review site?
- What happens when a recipient clicks an email’s unsubscribe link?
SMS
- How do I send out a review invite via text message (MMS, Campaigns)?
- Where can I view recipient replies to my text (SMS) campaign messages?
- Can I deactivate a recipient only after they’ve clicked out to a review site?
- What are the different placeholders that I can use in my campaign emails and text messages?
- How do I manage add-ons (monitoring, text, email) for multiple profiles?
Review Monitoring
- Getting Started with Review Monitoring
- How do I set up the WordPress Review Stream plugin?
- How can I respond to Facebook or Google reviews directly from my dashboard?
- How can I setup Facebook or Google links to respond to reviews directly from the Dashboard?
- What happens when a recipient clicks an email’s unsubscribe link?
Best Practices
- I’m a legal professional / law firm. How can I get started?
- I’m a medical or dental practice. How can I get started?
- I’m a small brick-and-mortar business. How can I get more and better reviews on third-party sites?
- I want to collect testimonials for my website.
- How do I get the most out of my landing page?
Review Stream
- How do I set up the WordPress Review Stream plugin?
- Can I exclude empty (rating-only) reviews from my review stream or Facebook auto-sharing?
- How do I setup the Drupal Review Stream module?
- What attributes are available for the review stream WordPress plugin?
- How do I upload my reviews CSV to manually bulk add reviews to my review stream?
Multi-Location
- Getting started with a multi-location business
- How do I create a CSV or XLSX file to bulk add multiple businesses or business locations?
- How do I merge a single-location profile into an existing multi-location profile?
- How do I bulk edit landing page content for my multi-location business?
- How do I bulk-edit my drip campaign emails for all of my business locations?
Troubleshooting
- Review Monitoring is not pulling in my Facebook reviews.
- ‘Connect a Location’ didn’t find a Google listing / I don’t have a Google URL.
- How to revert your page from a multi-location funnel to a single-location funnel
- How can I avoid my drip campaign emails getting caught in spam filters?
- How do I revert my landing page to a single location?
Widgets
- What attributes are available for the review stream WordPress plugin?
- How do I edit the text in my email signature snippet?
- How do I embed my landing page dialogue in my email signature (email signature snippet)?
- How do I get an API key for the WordPress, Joomla, or Drupal Review Stream plugin/module?
- How do I save my landing page QR code?
Advanced
- Can I make blanket edits to all existing profiles into my account?
- How do I bulk upload multiple single-location client businesses to my account?
- Can I exclude empty (rating-only) reviews from my review stream or Facebook auto-sharing?
- Can I re-activate inactive recipients when they’re added via the opt-in form?
- Can I hide the Customer Feedback form / Review First ‘Email address’ field from email campaign recipients?